Healthwatch is currently consulting with older people locally to find out about their experience of hospital discharge. This project follows a period of consultation with a number of partners, including Age UK, Crossroads Care, the Royal Sussex County Hospital, the Food Partnership, the Brighton & Hove Clinical Commissioning Group, and Home & Company. Trained Healthwatch volunteers are visiting 11 areas of the Royal Sussex County Hospital. They are interviewing patients over the age of 65+ about the information they have received on what happens after hospital. They are asking patients about their expectations of the type of care they will receive after leaving and where they anticipate going (to a care home, temporary rehabilitation, own home or other residence). With consent the Healthwatch volunteers will visit the patient one month after discharge. They will ask how things worked (or did not) once they got home (own home or other). Did the patients feel they were discharged at the right time and with the right information? Were their expectations met, with regard to their care after leaving hospital or not? To support these interviews, Healthwatch have written an online survey for those able to access. This is aimed at any person aged 65 years or older and who has had experience of being discharged from Royal Sussex County Hospital in 2018. They are also seeking family members/carers of a person who meets these criteria to also complete the survey. If you are a patient or a family member of a patient Healthwatch would love to hear from you. Please complete the survey below to tell Healthwatch about your experience. They are also interviewing carers and family members, and hospital and community-based staff. They aim to build up a picture of the discharge process, from a number of different angles. Healthwatch hope to gather information on what goes right, what doesn’t and therefore what improvements could be made to the discharge process. Watch this space for updates in the next newsletter and key findings later this year.
To complete the survey click here: Hospital Discharge Survey