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Good news! In January BT launched a ‘Call Protect’ service designed to block up to 30 million nuisance calls each week. The free opt-in service, which is available to BT customers, diverts calls before they reach homes, unlike reactive blocking which has been hampered in the past by nuisance callers changing numbers to avoid detection. BT believes it could divert up to 15 million calls a week from personal accident claims and PPI companies alone, according to recent data. In order to set up Call Protect please call 0800 800 150.
Once you are set up you can take action and compile your own personal blacklist by dialling 1572 after receiving a nuisance call. In addition the Telephone Preference Service (TPS) deals with marketing calls. If you are concerned about unwanted marketing calls, you should register your phone number with the TPS by calling them on 0345 070 0707. Vickie Sheriff, director of campaigns and communications at Which? said: ‘Telecoms companies have a responsibility to tackle nuisance calls. ‘We have long campaigned for tougher action to tackle this problem, and it’s encouraging to see new technology being rolled out as part of the solution. ‘Now it needs to deliver results for the millions of people harassed every day by nuisance calls, and we expect other companies to follow suit with their own solutions.’ Let’s hope this can really make a difference.

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